Is your product under warranty? Follow link to our Warranty Information page.
Need a quick fix or want to do a repair your self? Check out this link for Basic Raft Repairs.
For information on leaking raft valves (D-7, C-7, or Pressure Relief valves) or other possible valve issues Click Here.
What to do in case factory repair is needed?
In case you need to send your boat back to SOTAR for factory repairs or additions, it is best to e-mail us email@example.com or call at 1.541.476.1344 ext 105 so we can schedule you in. Please contact us before you ship your boat and let us know what the problem is - this helps speed up the repair process.
If you are dropping your inflatable off at our shop, make an appointment Pay evaluation fee/Drop off fee of $150 upon drop off.
Ship to: SOTAR - Attn: Service - 724 Ort Lane - Merlin, Oregon 97532.
Please ship your boat in a box with a note that has your name, address and phone number so that we can contact you after our evaluation is completed. We will go over your entire boat and let you know of any issues found. Unless the repairs are under warranty, we can not start the repair work without authorization and a required 50% deposit. Shipping charges are not covered under the warranty and we have found that the least expensive and easiest way to ship is using a standard UPS office (not a Mailboxes etc.), or we can arrange for Freight to pick up your boat under our account. We will contact you when the repairs are completed and will let you know when we are shipping your boat back to you. Don't ship until $150 evaluation fee is paid.
Repairs are done in order of deposit payment received. Leads times vary and no guarantee given on completion date Factory repair work done by SOTAR carries a one-year warranty.
Repair rates on non-warranty work are $180 per hour plus materials. We do work on non-SOTAR inflatables as well for $200 per hour. All evaluations are $150 per boat. We do not work on Hypalon boats (rubber boats, this including AVON rafts), but we do sell materials for you to do repairs yourself if you choose to.