Return and Refund Policy

REFUND AND RETURN POLICY

The team at SOTAR has put 40 years of skill and passion into the building of all inflatables and we want you to be 100% satisfied and excited about your custom inflatable. If this is not your experience then please give SOTAR a call at 800-467-6827, or 541-476-1344 or Email Sotar@sotar.com or Sales@sotar.com.

 You have 30 days from the time of your initial deposit to cancel your order. A cancelation fee starting at 5% of your total order, less shipping, will be applied. This cancelation fee reflects the cost of materials and labor associated with each custom order.

You have 30 days from the date of delivery to return your item(s) for a refund value of your order minus damages and shipping charges. The percentage not refunded constitutes a restocking fee and any repairs that may need to be done to the item(s).

 All item(s) returned after 30 days will receive an in-store credit for the amount of the item(s) returned less shipping, damages, and restocking fees.

Retail items (not including inflatables) purchased in our local store or through our website have a 30 day return policy as well less restocking fee of 15%. If for any reason you are not 100% satisfied with your Retail purchase, call 800-467-6827 or email Sotar@sotar.com.

No returns will be accepted after 90 days of delivery.

No items that contain flammable or harmful chemicals or are used for sanitary uses are eligible for return.

In order to evaluate any return or warranty claim, the original owner of the SOTAR Raft, CataRaft, Kayak, or River Tube must notify SOTAR Customer Service and provide the following in a letter or email:

  • Provide written description of suspected warranty defect
  • Provide the serial number
  • Provide the purchaser's first and last name
  • Original place of purchase (did you buy this from a dealer?)

And finally, ship the SOTAR product to White Water Mfg. Inc. at 724 Ort Lane, Merlin Oregon 97532 (at purchaser's expense)

After the product has been received at SOTAR and evaluated, the purchaser will be contacted to discuss the refund, replacement or warranty claim.

The judgement of factory trained representative IS FINAL. Any repair not considered to be under warranty will be paid by the customer after notification and approval. Once the repair work has been completed, for warranty and/or non-warranty service, the customer will have 30 days from notification to cover and arrange for shipment or pickup. Any boats left longer than 45 days after notification will incur a monthly storage fee of $150 due to space limitations.

For a refund, less restocking and shipping charges, the items must be without:

  • Any sign of use or abuse
  • Blemishes or scuff marks that have occurred due to unpacking, packing, shipping or storing

Should you decide you do not want the gear you ordered, the following steps should be taken before sending your item(s) back to SOTAR:

  • Give us a call or email so that we expect the return package
  • Give written approval to SOTAR approving the amount to be refunded, based on restocking, cancellation, and/or repair fees. This needs to be done prior to sending your item(s) back to SOTAR.
  • Include a copy of your invoice
  • Include a written reason for the return
  • Return your item(s) UPS prepaid and insured to:

SOTAR
Returns
724 Ort Lane
Merlin, Oregon 97532