The team at SOTAR has put 40 years of skill and passion into the building of all inflatables and we want you to be 100% satisfied and excited about your custom inflatable. If this is not your experience then please give SOTAR a call at 800-467-6827, or 541-476-13445 or Email Sotar@sotar.com. You have 30 days from the date of your purchase to return your item(s) for a full refund minus shipping charges. All item(s) returned after 30 days will receive an in-store credit for the amount of the item(s) returned.
Retail items purchased in our local store or through our website have a 30 day return policy as well. If for any reason you are not 100% satisfied with your Retail purchase, call 800-467-6827 or email Sotar@sotar.com.
In order to evaluate any return or warranty claim, the original owner of the SOTAR Raft, CataRaft, Kayak, or River Tube must notify SOTAR Customer Service and provide the following in a letter or email:
And finally, ship the SOTAR product to White Water Mfg. Inc. at 724 Ort Lane, Merlin Oregon 97532 (at purchaser's expense)
After the product has been received at SOTAR and evaluated, the purchaser will be contacted to discuss the refund, replacement or warranty claim.
The judgement of factory trained representative IS FINAL. Any repair not considered to be under warranty will be paid by the customer after notification and approval. Once the repair work has been completed, for warranty and/or non-warranty service, the customer will have 30 days from notification to cover and arrange for shipment or pickup. Any boats left longer than 45 days after notification will incur a monthly storage fee due to space limitations.
For a full refund (shipping charges not included) the items must be without:
Should you decide you do not want the gear you ordered, the following steps should be taken:
724 Ort Lane
Merlin, Oregon 97532