We will be closed Dec 18 at 12:30 (pst) for a company party and for the holidays Dec. 23, 2019 - Jan. 3, 2020.

Return and Refund Policy

REFUND AND RETURN POLICY

The team at SOTAR puts 39 years of skill and passion into the building of all inflatables and we want you to be 100% Satisfied and Excited about your custom inflatable. If you don’t experience these feelings with your purchase please give SOTAR a call at 800-467-6827 or Email Sotar@sotar.com. You have 30 days from the date of your purchase to return your item(s) for a full refund minus shipping charges. All item(s) returned after 30 days will receive an in-store credit for the amount of the item(s) returned.

Retail items purchased in our local store or through our website have a 30 day return policy as well. If for any reason you are not 100% satisfied with your Retail purchase, call 800-467-6827 or email Sotar@sotar.com.

In order to evaluate any return or warranty claim, the original owner of the SOTAR Raft, CataRaft, Kayak, or River Tube must notify SOTAR Customer Service and provide the following in a letter or email:

  • Provide written description of suspected warranty defect
  • Provide the serial number
  • Provide the purchaser's first and last name

And finally, ship the SOTAR product to White Water Mfg. Inc. at 724 Ort Lane, Merlin Oregon 97532 (at purchaser's expense)

After the product has been received at SOTAR and evaluated, the purchaser will be contacted to discuss the refund, replacement or warranty claim.

For a full refund (shipping charges not included) the items must be without:

  • Any sign of use or abuse
  • Blemishes or scuff marks that have occurred due to unpacking, packing, shipping or storing

Should you decide you do not want the gear you ordered, the following steps should be taken:

  • Give us a call so that we expect the return package
  • Include a copy of your invoice
  • Include a written reason for the return
  • Return your item(s) UPS prepaid and insured to:

SOTAR
Returns
724 Ort Lane
Merlin, Oregon 97532